California DMV Improvements
Dan Walters wrote an opinion piece for the Merced Sun-Star praising improvements at the CA DMV. "The DMV has become a model of consumer friendly service and the intelligent use of technology that seems to escape other agencies." He goes on to quote a February 24, 2012 article from the California Legislative Analyst's Office:
"Over the last 10 years," the report says, "DMV has made efforts to improve customer service and increase efficiency, so that customers have additional options for renewing their vehicle registration." In addition to access via home computers, the agency maintains self-service kiosks in its field offices, and has contracts with a number of private businesses for electronic transactions.
The LAO report cites the ability that auto dealers have to electronically handle vehicle registrations and titling transactions (through California's BPA program) as an example of direct cost savings and efficiency improvements. The report notes that registration renewals through business partners increased 18 percent over the previous year.
We are expecting similar efficiency gains as the ELT program becomes mandatory in January 2013. In addition to printing fewer paper titles, enforcing electronic transactions for titles with liens will help reduce fraud and save additional trips to DMV offices.
May all your DMV visits be pleasant!
Arizona Drivers Licenses: Fraud Alert
The Arizona Department of Transportation is concerned about Arizona residents falling victim to fake transactions for driver license services.
The Motor Vehicle Division of the Arizona Department of Transportation wants to alert customers that there are various Internet-based fraudulent schemes operating with the goal to illegally charge an individual's credit card account for bogus driver license services. The fraud occurs by scam artists using the Internet to falsely advertise the ability to provide driver license services that in Arizona are only available through http://servicearizona.com.
Please be diligent to contact your state DMV for Driver License or vehicle title services. Some states, including Arizona, do allow certain transactions through third party or tag agent providers. Arizona provides a list of authorized third parties at www.azmvdservices.com
Image above is Phoenix Arizona Fake Cactus Cell Towers.
Dancing at the DMV
Everyone has had a bad time at a local DMV office. Anything from high fees, long lines, and "but they said all I needed was" experiences. Some DMVs have worked hard to improve customer service (like mine in South Carolina where there is rarely a long wait). You can find recent news stories where budget troubles in various states (shutting offices, reducing hours, cutting back on personnel) is making it hard for the DMV offices to be responsive.
It was nice to read a story by Julia Genovese entitled "Dancing at the DMV: How to Transform Drudgery into Joy".
As a man and a woman bop in ahead of me, we smile at each other and mosey up to the same line. Soon enough, we are joking and laughing about all the paperwork we had to gather to prove our identity. The boogie has begun.
Thanks, Julia!
Image above is Dancing Angel by Laura Higgins Palmer.
NMVTIS Saves the Day
NMVTIS (National Motor Vehicle Title Information System - pronounced En-Em-Vee-Tis) is a data system that stores information about titles issued by each of the 50 states plus DC. States are required to both submit data about their titles to NMVTIS and check NMVTIS to verify titles being transferred from other states. The US Department of Justice has ruled that all states must participate by January 1, 2010. (That ruling provides background about the laws requiring the system be developed and requiring participation.)
Some businesses are also required to provide data about vehicles, including insurance carriers and junk/salvage companies. The website at NMVTIS.gov provides more information about compliance.
For lenders, this has a few implications:
Public inquiry of the NMVTIS records are available.
DDI has chosen to use Auto Data Direct as a provider of NMVTIS inquiries and will be integrating those titling records with Premier eTitleLien™.
There are two main benefits to lenders. First, the NMVTIS records should show the most recent title issued as well as a history of other titles (and states who issued them) for the VIN. Second, NMVTIS contains a record of all the brands (salvage, flood damage, etc) that have been applied to the vehicle and which state applied them. NMVTIS does *not* include lien information.
State processes may change slightly.
At DDI we have observe two significant impacts to lenders as states are complying with NMVTIS. First, NMVTIS has its own data requirements that may not match each state. For instance, different states have different kinds of vehicle brands, and there is not a national standard for brands. More significantly, the NMVTIS standard for VINs has resulted in some states changing the VINs on their titles. (Mobile Homes have VINs that do not match modern automobile VINs - they frequently are recorded as 12345678A&B which is invalid.) This can cause problems for lenders releasing liens or trying to find information about a title.
Second, implementing NMVTIS into the business process for the state may delay issuing a perfected lien by up to five days. Any title received from out of state should be checked against the NMVTIS record to check for issues. A state may choose to slow down the process to be sure NMVTIS was updated. This should help reduce fraud and errors when transferring titles between states.
For more information about how each state participates in the NMVTIS program, see the official NMVTIS website. For more information on how Premier eTitleLien™ helps lenders cut costs and reduce fraud, see our official website. ;)
Image: Give the Gift that Saves the Day
California: DMV Offices Experience Network Outage
As reported by the AP, all the DMV office branches in California were unable to connect to the central computer system, preventing them from processing paperwork. A report by CNET clarified that computers were down for about two hours due to a router glitch.
The CA DMV did the sensible thing and continued to process work from customers by hand until access to the system could be restored.
California's budget struggles have resulted in reduced hours at all DMV offices and the closure of several others. The DMV is encouraging use of their online services and providing the option to schedule appointments up the 45 days ahead of time. Penalties are currently being waived until the next business day for due dates that fall on an "offices closed" Friday.
Other state DMVs are also feeling budget-related strain. Wisconsin has reduced hours at most DMV locations and has scheduled office closings for employee furlough. Louisiana is also considering ways to implement mandatory budget cuts without reducing office locations or hours.
Image: from Portola Redwoods State Park