Decision Dynamics, Inc. (DDI) Launches Electronic Lien and Title (ELT) Services in Nevada

Decision Dynamics, Inc. (DDI) now offers Electronic Lien and Title (ELT) services to Nevada lenders through Premier eTitleLien®, a cost-effective, user-friendly, solution for streamlining vehicle titling.

Lexington, SC, January 6, 2016 - Decision Dynamics, Inc. (DDI) proudly announces the company’s availability to serve as an authorized Electronic Lien and Title (ELT) Service Provider for the Nevada Department of Motor Vehicle’s newly launched program. Lender enrollment in Nevada’s ELT program through DDI’s Premier eTitleLien® began earlier this year in anticipation of the program and ELT participants have begun managing their Nevada liens and titles electronically. Ann Gunning, DDI’s Chief Information Officer, says “I hear complements every week on the high quality of both the Premier eTitleLien® application and our support center.  Frequent product enhancements provide our customers with an up-to-date solution that meets their changing needs.  Regular surveys and dedicated account representatives keep DDI focused on constantly improving our customer service.  I’m excited that we are able to bring that customer service focus to Nevada lenders through the Nevada ELT program.”

Premier eTitleLien® is a secure, web-based application which allows lienholders to participate in a state’s ELT program and remain in complete control of their title portfolio. Twenty-four (24) states currently offer ELT programs, with several implementing their programs in the next year. Lienholders are able to manage their vehicle titles electronically and receive an electronic record in lieu of a paper title. With Premier eTitleLien®, companies have access to their electronic titles and the tools needed to streamline the titling process.

The electronic titling program benefits motor vehicle agencies, lienholders, and vehicle owners. Motor vehicle agencies benefit by providing more timely data exchange, improving data accuracy, and reducing and controlling the use of secure forms. Electronic titling benefits lienholders by reducing mailing costs, reducing physical storage requirements, and deterring the inherent fraud associated with duplicate titles and paper title releases. Vehicle owners benefit by receiving clear titles upon the release of the lien of the electronic title.

Decision Dynamics continues to experience rapid growth due to its quality product offering with value-add features, and its commitment to customer service excellence. Glenn Thames, President and CEO, says, “Premier eTitleLien® has become the ELT product of choice for lenders nationwide. Our pay-per-transaction model without long-term contracts gives lenders the security of knowing that DDI is working for the best interest of the lender.” Premier eTitleLien® also offers training and support at no cost, with 24 hour system availability.

Decision Dynamics (DDI) is a software technology company that provides electronic titling services for lienholders in the United States. DDI now serves over 3,500 lenders throughout the US.

For more information on the ELT program, visit http://www.etitlelien.com or contact Amanda Jensen, Business Development, Decision Dynamics, Inc.

Image above is "Road to Arc Dome" by Erik Holland described as "Noted Nevada wilderness and wildlife artist Erik Holland's Road to Arc Dome will be among the works of art celebrating Nevada's wild places in the Wild Nevada Art Exhibit" here.

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Decision Dynamics, Inc. (DDI) Launches Electronic Lien and Title (ELT) Services in Colorado

Decision Dynamics, Inc. (DDI) now offers Electronic Lien and Title (ELT) services to Colorado lenders through Premier eTitleLien®, a cost-effective, user-friendly, solution for streamlining vehicle titling.

Lexington, SC, July 28, 2015 - Decision Dynamics, Inc. (DDI) proudly announces the company’s availability to serve as an authorized Electronic Lien and Title (ELT) Service Provider for the Colorado Department of Motor Vehicle’s newly launched program. Lender enrollment in Colorado’s ELT program through DDI’s Premier eTitleLien^® began earlier this year in anticipation of the program and ELT participants have begun managing their Colorado liens and titles electronically. Ann Gunning, DDI’s Chief Information Officer, says “DDI is excited to offer ELT to lenders in Colorado. The addition of Colorado ELT services to Premier eTitleLien^® enhances our titling solutions for both Colorado lenders and financial institutions and dealers across the nation. DDI is especially proud to be part of the stakeholder group that worked in cooperation with the Colorado DMV to ensure features were incorporated in the ELT program to streamline the titling process for dealers, lenders, and county agents.”

Premier eTitleLien^® is a secure, web-based application which allows lienholders to participate in a state’s ELT program and remain in complete control of their title portfolio. Twenty-four (24) states currently offer ELT programs, with several implementing their programs in the next year. Lienholders are able to manage their vehicle titles electronically and receive an electronic record in lieu of a paper title. With Premier eTitleLien^®, companies have access to their electronic titles and the tools needed to streamline the titling process.

The electronic titling program benefits motor vehicle agencies, lienholders, and vehicle owners. Motor vehicle agencies benefit by providing more timely data exchange, improving data accuracy, and reducing and controlling the use of secure forms. Electronic titling benefits lienholders by reducing mailing costs, reducing physical storage requirements, and deterring the inherent fraud associated with duplicate titles and paper title releases. Vehicle owners benefit by receiving clear titles upon the release of the lien of the electronic title.

Decision Dynamics continues to experience rapid growth due to its quality product offering with value-add features, and its commitment to customer service excellence. Glenn Thames, President and CEO, says, “Premier eTitleLien^® has become the ELT product of choice for lenders nationwide. Our pay-per-transaction model without long-term contracts gives lenders the security of knowing that DDI is working for the best interest of the lender.” Premier eTitleLien^® also offers training and support at no cost, with 24 hour system availability.

Decision Dynamics (DDI) is a software technology company that provides electronic titling services for lienholders in the United States. DDI now serves over 3,300 lenders throughout the US.

For more information on the ELT program, visit http://www.etitlelien.com or contact Amanda Jensen, Business Development, Decision Dynamics, Inc.

Image above is of the Valley Curtain project in Rifle Gap, Colorado.

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DDI partners with Virginia Bankers Association Management Services

Decision Dynamics Inc. is pleased to announce a new partnership with Virginia Bankers Association Management Services Inc. Read the full press release here.

DDI provides complete Electronic Lien and Title (ELT) solutions for Virginia banks through Premier eTitleLien®, a user-friendly, secure web-based software service which ensures VA banks are compliant with recently announced Virginia DMV (VA DMV) requirements. DDI appreciates the new partnership and expects an excellent collaboration with VA banks.

As of October 1, 2015, the Virginia DMV requires all financial institutions that process 50 or more titles in a year to enroll in the ELT program, in order for lenders to have the capability to exchange lien and title information with the DMV.

Image above is Virginia License Plate Map Art by Design Turnpike.

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2014 Premier eTitleLien Users Group Conference

The 2014 Premier eTitleLien® Users Group Conference and ELT Symposium has ended.   We had a great conference with topics on vehicle lending legislation (including an update on the impact of the Consumer Financial Protection Bureau (CFPB)), requirements and restrictions related to eSignature and electronic transactions, upcoming state changes to ELT programs, a Question and Answer time with several state DMVs, and a look at some of the new features implemented in Premier eTitleLien®.

All the staff from Decision Dynamics, Inc. who were able to make it this year in Savannah were very pleased to be able to meet with our users again face to face.  We had many enlightening discussions about changes to their companies and changing needs for vehicle lending.  We were also happy to have attendees representing both the South Carolina and Arizona DMVs, as well as remote participation from the Alabama, California, and Florida DMVs.

One of the last presentations highlighted a growing service at DDI that came up frequently throughout the conference: The Premier Title and Registration Service Center.  "Be the Hero!" was the theme for the DDI Title Center (as it is referred to) which offers several services that supplement Premier eTitleLien®:

• Process title application or registration forms.  This was of particular interest for customers who only occasionally need to work outside their home state.
• Vault paper titles for states that do not have an ELT program.  This allows paper titles to be "electronic" and for Premier eTitleLien to be a single point for managing all titles.
• Provide estimates of title and registration fees.

We're already looking forward to our next conference!

Image above is from our Be the Hero campaign for the Premier Title and Registration Service Center.

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Decision Dynamics Endorsed ELT Vendor for NC Bankers

Decision Dynamics, Inc. is very pleased to announce that we have been selected as the endorsed Electronic Lien and Title (ELT) vendor by Community Bank Services (CBS) for members of the North Carolina Bankers Association. Read the full press release here.

North Carolina passed legislation requiring the Division of Motor Vehicles to implement an ELT system by July 1, 2014.  DDI is looking forward to working with the DMV and NC Banks and other lenders to provide ELT services.

For more information about Premier eTitleLien®, please visit www.etitlelien.com. For more information about the North Carolina ELT program, visit www.ncelt.com.

Image above is Bodie Island Lighthouse under repairs on the North Carolina Outer Banks.

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Customer Service

Customer Service is very important to us. We work hard to make sure Premier eTitleLien™ is a fantastic product that is a pleasure to work with. But a significant part of what makes DDI successful is the assistance we provide to resolve lien and title issues.

We've recently received a number of great comments from our customers:

From a comment on a customer support survey:

Any time I need to contact the company I always feel that I am helped above and beyond normal customer service. One reason why [this Credit Union] will remain a customer. Thank you!

An unsolicited note from one of our partners:

Hi Ann. [DDI's CIO]

I just wanted to take a minute to let you know how incredibly helpful the DDI team always is for us. Specifically Caitlin Huddle, Dillon Dorn, Taylor Page, and Jason Pfaehler. These team members definitely deserve the "Going Above and Beyond" award for all their hard work. I know that a lot of what they do every day may seem like routine processes, but they help us immensely. I extend my emphatic "Thank You!" to these and all the other team members at DDI.

Have a great day.

From a live chat support session with a customer:

Taylor (DDI): Is there anything else I can help you with today Cynthia?
Customer: You have a nice day. You folks always respond and have always help me no matter what.
Customer: No I am good.
Taylor (DDI): We like to hear that! Thank you very much. I hope you have a great day as well!

Image above is titled Young child wearing knitted cap, driving toy car by BiblioArchives / LibraryArchives.

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DDI Grows Into New Office Space

As DDI reaches its 2,500 customer, it is packing up and moving into a newly renovated, state-of-the-art building for electronic titling services at 1324 North Lake Drive in Lexington, S.C. on June 24.

Customers, what does this move mean for you?

• Continued data security: firewalls, fire-proof vaults, and a fire-suppression system will keep your paper and electronic documents secure.
• Seamless customer support transition: even though we are moving our location, your customer service will continue. Contact information and email addresses will remain the same.
• Additional space: when you visit us, you’ll discover larger meeting and conference rooms to suit your needs.

As a valued customer, you are our highest priority. If you have questions about the move, your data, or communication, please contact us at 803-808-0117.

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DDI Reaches 2,500-Customer Mark

In less than one year, Premier eTitleLien™ has grown from 2,000 to 2,500 customers. Decision Dynamics, Inc. (DDI) would like to thank its faithful supporters and welcome the newest members of the Premier eTitleLien™ family who will now enjoy the many benefits of title management.

Could you be the 2,501th customer? To learn more about Premier eTitleLien™ and the benefits of Electronic Lien and Title services, visit www.etitlelien.com.

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ELT and You

If you live in a state that has an Electronic Lien and Title (ELT) program, benefits abound. Keeping track of a paper title or applying for a duplicate title to replace one that was lost is now an activity of the past.

Lienholders joining an ELT program will benefit from:

• Cost savings as the electronic records will not require the same handling, storage, and mailing as paper titles
• Reduced administrative burden for processing and filing paper titles
• Improved data accuracy
• Improved timeliness of data exchange
• Improved data and forms security
• Better customer service 

Learn more about the cost-saving benefits of Premier eTitlelien, Decision Dynamics Inc.'s (DDI) ELT system, at etitlelien.com.

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ELT Users: Paying the TAVT

 

 

Many DDI ELT participants have asked questions on how a lender will pay the new Georgia tax.  You will find helpful details below:

 

 

Vehicle Owners

A vehicle owner can submit payment to the county in which he or she registers the vehicle and applies for a title and registration.

 

Dealers

If a vehicle is purchased at a dealership, the dealer will accept the application for the title and TAVT payment on the purchaser’s behalf and deliver the title application and TAVT payment to the county tag agent.

 

The dealer has 10 days from the date of purchase to remit the title application and TAVT payment to the county agent. If the payment is sent later than 10 days from the date of purchase, the dealer is liable for 5% of the TAVT owned plus an additional 5% for each month the payment the payment was not remitted. If the payment is not sent within 30 days of purchase, a second penalty applies.

 

Non-Dealer Sales

 

For casual vehicle purchases, the buyer must remit the application for the title and the TAVT payment within 30 days of the purchase of the vehicle. If the buyer does not pay within 30 days, a penalty of 10% of the amount of the TAVT owed plus an additional 1% per month for every month the payment is late will be owed.

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RE: DDI (DMV) Reference

From: Prospective Premier eTitleLien™ Customer
Sent: Thursday, May 10, 2012 10:04 AM
To: Current Premier eTitleLien™ Customer
Subject: DDI (DMV)

Hello Mr. [Adams],

I was given your name and e-mail information as a reference from DDI (Decision Dynamics, Inc. Can you give me some of your thoughts regarding their program. If you could let me know what you like and dislike about them that would be very helpful. We do only auto loan is California.

I look forward to hearing from you and appreciate any comments you may have.

Regards,

[Emily Baker]
[Community FCU]
[555-555-5555 x555]

---

From: Current Premier eTitleLien™ Customer
Sent: Thursday, May 10, 2012 1:30 PM
To: Prospective Premier eTitleLien™ Customer
Subject: RE: DDI (DMV) Reference
Importance: High

Hello [Emily],

We have been using Decision Dynamics, Inc., [DDI Technology] since Fall 2010, and they are WONDERFUL! They have been very helpful in the set-up phase, their software/documentation is easy to follow, they offer training webinars, and their ongoing support is proactive. For our California registration they coordinated with the DMV so that any potential "speed bumps" were minimized. We are currently live in the five states where most of our members reside.

Further, their pricing structure is per-transaction based and there are no hidden fees, nor minimum usage requirements. At various times I have spoken with Ann Gunning (their CIO), Angela Younginer, and Jessica Shand -- each contact has exemplified their commitment to excellent customer service. Your e-Titling needs will be in good hands with DDI.

Best wishes,
[Thomas]

[Thomas Adams]
[Director of Finance]
[Another Community FCU]

Image above is a letter from Henri Matisse to a friend in Venice from henri-matisse.net.

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Customer Call

Last Friday we received a call from a customer who was away from her office but needed to release a lien for her customer ASAP. She was in a bit of a panic until I guided her through logging into Premier eTtileLien™ remotely. You can be away from your office and still provide service to your customers because Premier eTitleLien™ is a web based system. You can handle your business anytime of the day, regardless of your location. You only need access to the internet and have your login information.

- Charleen Smith

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Very Happy Customers

A few weeks ago we received a very nice note from one of our newer customers:

Ann, just wanted to let you know that our Arizona title issues got completed and we are very happy customers. Please let Angela know also. Your company is great and your service (all of you) has been wonderful. Look forward to doing more with you.

This is a bank in Kansas who needed to work with the Arizona Electronic Lien and Title (ELT) program in order to accomodate a customer moving there. A very common story for us since Arizona requires anyone holding a lien to participate in ELT. We're always glad to help!

Image above is My Story Can Beat Up Your Story by Jeffrey Alan Schechter.

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Called for Referral Part 2

Part 2 of the 10 questions answered about ELT by one of our customers:

3. In retrospect, if given the chance to decide to enter the program anew would the same decision be made?
We would definitely make the same decision to enter into the Electronic Lien Program if given a second chance and highly recommend it to others.

4. Were you the person who championed the program's initiation or was it someone else?
Others in the Credit Union championed for the programs initiation and we officially went live with it 2 months after I started working for the Credit Union.

5. Do you feel the program promotes the credit union philosophy or does it have tones that may be counter to the CU philosophy?
The Electronic Lien Program promotes the Credit Union philosophy in all aspects. It allows our people to help the members in a timely manner. We make no profit off the fees required to use the program but at the same time have little to no expense for using the program as we pass the e-title fees along to the members and then send it directly to the service provider.

6.Have you changed your mind about that over time?
We have not changed our mind over time and encourage others to join the program.

All questions and responses reproduced as received from our customer. Also see Part 1 and Part 3.

Image above is 10 months.

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Called for Referral Part 1

One of our customers (they are the BEST!) wrote us the following:

Thought you guys would like to see the questions that one of the Credit Unions asked us when they called for a referral about DDI. I answered them and saved them in word format so that this may be a reference tool you could use.

Here are the first of the 10 questions and how she answered them:

1. What has the program done to bring value to the staff and members?
The Electronic Lien Program has brought value to our staff by reducing the amount of time required to complete the paperwork needed to establish a lien. Corrections can be made much quicker and lien perfection time has been cut from 4-6 weeks to 2-3 days upon the DMV receiving the paperwork. We were able to eliminate a position and combine two jobs into one, thus saving the Credit Union money. Less time is needed for filing and there is less opportunity for errors to be made. The Electronic Lien Program has brought value to our members by enabling them to receive a clear title upon the completion of their loan and in the event that they lose the title they are no longer in need of contacting us to receive a lien release. A member therefore saves time and is able to go directly to the DMV to obtain another title. Everyone has also benefited from the ability to prevent fraud on liens. We saved over $300,000 thousand dollars because of the programs ability to help us locate titles and add our liens before one of the local dealers in the area was able to continue the fraudulent activity on our titles.

2. Given your length of time participating what has the trend in value been?
The trend in value over the past 3 years has increased and the Electronic Lien Program is one that our Credit Union cannot do without.

See Part 2 and Part 3.

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Fond Farewells

Once in a while we have customers say goodbye. Fortunately we have not lost a customer due to a poor job we've done. Recently, one of our customers (a bank) was acquired by another bank with a different ELT provider. We worked closely with our customer and the competitor to make sure the transition went smoothly, as we always do. Two folks from the bank sent us some very nice notes:

Ann
I wanted to take this time to tell you what a pleasure it’s been to work with you and your team there at DDI. You have always been so helpful in everything we needed.
I hope you have a great summer and I wish you and the company much success in the future.

Thanks so much.

And:

Our customers are great!

Image above is Adios by Philbert.

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